Dear customer, be informed SAFRAN Electronics & Defense implemented a new customer request tool. This tool is now no longer used. Please could you create your account in our system with help of following link: SAFRAN ACCOUNT to benefit access to the new web application ETICKETING
By using the SAFRAN Avionic Support Tool website (hereinafter “E-ticketing”) and as a user, you (hereinafter “You”) undertake to comply with these General Terms and Conditions of Use (hereinafter “GTCUs”). These GTCUs may be modified at any time by Safran Electronics & Defense without any prior notice.
Enforcement date: 11/01/2022
E-ticketing is published by the company Safran Electronics & Defense, a company existing and organised under the laws of France, with a capital of € 45,570,621.90 and whose registered office is located at 2 boulevard du Général Martial Valin, 75015 Paris, France, registered with the Corporate and Trade Registrer of Paris under number 480 107 911 and having as intra-community VAT number FR39480107911.
E-ticketing is hosted by Synalabs, a company existing and organised under the laws of France, whose registered office is located at 103 Rue Réaumur, 75002 Paris, France, registered with the Corporate and Trade Register of Paris under number 502 178 429.
E-ticketing is provided to you only for a business use. Access to E-ticketing, dedicated to product support for the Defense Division of Safran Electronics & Defense, is reserved for staff members of the customer who has purchased products (the “Products”) manufactured or sold by Safran Electronics & Defense and subject to this or these person (s) having been expressly authorised by relevant customer.
You are responsible for your behaviour, the content you post and your actions. Thus, You must, in particular but not exclusively, respect the people and their ideas, the confidentiality of information, as well as all the applicable laws, regulations and standards, in particular those concerning the classification of the data. You must comply with the specific conditions concerning the protection of data and technical information relating to the contracts in force with Safran Electronics & Defense.
You are solely responsible for your use of E-ticketing. Therefore, Safran Electronics & Defense and / or any SAFRAN Group Company cannot be held responsible for your use of E-ticketing.
Safran Electronics & Defense and / or any SAFRAN Group Company declines all responsibility regarding the accuracy, updating and exhaustiveness of the information available on E-ticketing of Safran Electronics & Defense or a Company of SAFRAN Group as well as on any damage that may result therefrom.
Safran Electronics & Defense cannot be held responsible for any interruption or suspension of services, in particular for carrying out maintenance operations. All information of whatever nature (technical, commercial, financial or other) received from Safran Electronics & Defense or from one of the SAFRAN Group Companies or from a service provider to which You may have access must be considered as confidential information and intellectual property of Safran Electronics & Defense or of a SAFRAN Group Company or of third parties. No intellectual property rights in this information are transferred. You may not under any circumstances reproduce, copy, use or modify this information without the express consent of Safran Electronics & Defense or any SAFRAN Group Company concerned.
You must not make improper use of any trademark or intellectual property right, which would constitute a violation of the law and expose You and your company to legal action.
You agree to comply with the export control laws and regulations.
Contributions are never anonymous: their authors are always identified by the user's last name, first name and email address.
Your contributions must be strictly professional and must not relate to any personal subject (politics, religion, customs, etc.). Your contributions must not contain any offensive or defamatory words. Your contributions must not infringe the right to privacy, therefore you are prohibited from disclosing photos or personal information of another user without their prior written consent and only if it is professionally useful for Safran Electronics & Defense and / or one of the SAFRAN Group Companies.
You shall send an email to the administrator of the E-ticketing if You consider that a contribution is clearly illegal.
In the event of non-compliance, in whole or in part, with these GTCUs, the administrator of E-ticketing will delete your contributions. In such case, Safran Electronics & Defense and / or one of the SAFRAN Group Companies also reserves the right to sue your company and yourself.
Safran Electronics & Defense will make its best efforts to ensure the accuracy of the information available on E-ticketing. Safran Electronics & Defense reserves the right, at any time and without informing You in advance, to modify the content of the information available on E-ticketing. You can contact the Hot Line if You notice an inaccuracy or failure to update the information provided on E-ticketing or in the event of a question regarding the information on E-ticketing.
Safran Electronics & Defense does not guarantee that the downloading of software available on E-ticketing will be uninterrupted, error-free, or free from any virus, Trojan horse, spyware, or any other software designed to allow unauthorized access for the purpose of erasing or damaging software, hardware or data or performing any other similar action.
Safran Electronics & Defense has no control over the content of third party sites. The existence of a hypertext link between Eticketing and a third-party site does not mean that Safran Electronics & Defense assumes any warranty and liability as to its content or the use that may be made of it.
Use of any downloaded software is permitted for the sole purpose of maintaining and repairing the Products.
In the legitimate interest of Safran Electronics & Defense to monitor the customer support activity, Safran Electronics & Defense (www.safran-electronics-defense.com) processes some of your personal data: your surname, first name, professional email and postal addresses, professional telephone number, company name and a connexion login.
The provision of this data is required to access the customer support service and the SAFRAN Avionic Support Tool (E-ticketing) interface.
The data we process is data You agreed to disclose to us upon creating your SAFRAN Avionic Support Tool (E-ticketing) account.
This data is kept for the lifespan of the SAFRAN Avionic Support Tool (E-ticketing) application.
The requests managed by the SAFRAN Avionic Support Tool (E-ticketing) use the customer’s email address. Thus, this information cannot be removed from the database.
The personal data is only accessible to people requiring it to perform their customer support duties and the Safran Electronics & Defense Administrators for the SAFRAN Avionic Support Tool (E-ticketing) database, who are subject to a confidentiality obligation.
Safran Electronics & Defense has set up physical, logical and organisational security measures so as to prevent any loss, corruption or disclosure of personal data to unauthorised third parties.
This data are transferred to the USA administrator (at SED Avionics USA LLC) by connecting to the users’ database located in FRANCE and is protected by suitable guarantees (signature of Binding Corporate Rules (BCR) between SED SAS and SED Avionics USA LLC for the employee personal data transferred and for the customer personal data transferred).
You have a right to access, correct, delete, limit the use and portability, as well as a right to oppose the use, which you may exercise by contacting the Personal Data Protection Officer of Safran Electronics & Defense: dpo.SED@safrangroup.com. You may also file a complaint with the French data protection authority (www.cnil.fr).
These GTCUs are governed by French Law. Any conflict arising from or connected with the formation, validity, interpretation, performance or breach and the consequences thereof, of these GTCUs which could not be solved amicably, shall be subject to the exclusive jurisdiction of the competent courts of Paris, France.